Effective Date: 5th February 2026
At Djiwa, respect and care guide every experience we offer. We weave trust and intention into every interaction, treating your personal information with the same dedication and attention, keeping it secure, private, and handled with thoughtful discretion.
Information We Collect
We collect personal information that you voluntarily provide, including your name, contact details, shipping and billing address, and payment information. Payment data is processed securely through trusted third-party providers and is not stored by Djiwa. We may also collect limited technical data such as IP address, device type, browser information and usage data for operational and security purposes.
Purpose of Collection and Use of Information
Personal information is collected and used exclusively to:
• Process, fulfill, and deliver orders
• Communicate order updates and provide customer support
• Manage payments, refunds and inquiries
• Improve our website, products, and services
• Share brand or service updates, where legally permitted
Consent
By accessing our website or providing personal information, you consent to its collection, use, and disclosure in accordance with this Privacy Policy. Where applicable, consent may be withdrawn at any time by contacting us.
Disclosure of Information
Djiwa does not sell, rent, or trade personal information. Information is shared only with trusted service providers such as payment processors, logistics partners, and technology services which is strictly for purposes necessary to operate our business or where required by law.
Cross-Border Data Transfers
Your personal information may be transferred to, stored, or processed in locations outside your country of residence. We take reasonable steps to ensure that such information is protected in accordance with this Privacy Policy.
Cookies and Tracking Technologies
We use cookies and similar technologies to support website functionality and understand visitor interactions. You may control or disable cookies through your browser settings, though some features may be limited as a result.
Data Security
We implement reasonable technical and organizational measures to safeguard personal information against unauthorized access, loss, misuse, or alteration. While no online system is completely secure, we remain committed to responsible data protection.
Retention of Information
Personal information is retained only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations.
Your Rights
You may request access to, correction of, or deletion of your personal information, and you may opt out of non-essential communications at any time by contacting us.
Updates to This Policy
This Privacy Policy may be updated periodically to reflect changes in our practices or legal requirements. The latest version will always be available on this page.
Contact Us
For any enquiries regarding these Terms of Service, or for assistance with size exchanges, please reach out to our Customer Support team:
Djiwa
Email: djiwagroup@yahoo.com
Service Hours: Monday to Friday, 8AM to 7PM
